Social dialogue

New tourists are always connected to social media platforms to get more information, organize and share their travel plans:

- Ahead of their travel, tourists search for information online to draw travel inspiration, plan their holiday and make bookings;
- While travelling, tourists make use of social media platforms to share their experiences in real time. Mobile devices become travel guide APPs that guests can use to get practical tips to make the most out of their vacation;
- After their travel, on the way back home, users make use of social media to reminisce and tell others about their travel experiences, evaluating it, sharing opinions and reviews;

Driving customer satisfaction at each stage of this journey is important to obtain best results in terms of brand reputation. Keep your social dialogue alive with the tools provided by BookingOne® for its clients.

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