Dialogue with users is crucial for successful sales strategies based on a social media perspective. Answer your inquiries and requests as soon as possible, identify your Guests’ preferences, and define their profiles to offer more personalized and customized travel experiences. BookingOne© offers portability and flexibility everywhere by allowing you to receive user requests and inquiries in real time through its chat and instant messaging services.
Now the focus is on the relationship that you have with the tourist!
Instant messaging is a worldwide new language. Hoteliers cannot remain indifferent whilst listening to this voice.
Tourism operators are realizing that having reliable messaging channels is becoming even more important to increase guest loyalty and involvement while improving your clients’ overall travel experience.
What is the best way to encourage dialogue and motivate users to make bookings directly from your website? You can achieve this goal by increasing personal contact with your Guests through messaging services, social media, and automated marketing campaigns that you can manage directly from your BookingOne® platform.
New tourists are always connected to social media platforms to get more information, organize and share their travel plans:
- Ahead of their travel, tourists search for information online to draw travel inspiration, plan their holiday and make bookings;
- While travelling, tourists make use of social media platforms to share their experiences in real time. Mobile devices become travel guide APPs that guests can use to get practical tips to make the most out of their vacation;
- After their travel, on the way back home, users make use of social media to reminisce and tell others about their travel experiences, evaluating it, sharing opinions and reviews;
Driving customer satisfaction at each stage of this journey is important to obtain best results in terms of brand reputation. Keep your social dialogue alive with the tools provided by BookingOne® for its clients.
You can tell a man by the travel he does
Getting to know the customs and needs of the tourists coming to your hotel is not a small advantage. You can make them brand ambassadors of your tourism by improving the quality of your service with a few simple arrangements: leave a fine bottle of wine in their room as a gift if they have shown interest in your restaurant’s wine list during their reservation. You can also offer a free shuttle bus ride to the golf course if they have asked for information about it while booking.
You can make all of this happen thanks to our social media services: connected to user profiles, our chat and messaging tools will help you avoid unpleasant surprises and make your guests return to your facility in next to no time.
If you want to know your clients’ preferences, needs and customs, you need to maintain a continuous dialogue with your guests. Take advantage of this huge opportunity and make sure your travel proposals are always highly personalized.
Don’t miss a chance to communicate in real time with your guests with the chat directly connected to our Central Reservation Office: this simple cloud-based and all-in-one system will allow you to nurture your relations with your guests by releasing custom-made travel proposals. The efficiency you were looking for!
Make sure everything is under control and treat your users with a constantly updated client database. Connected to the Central Reservation Office, BookingOne® helps you profile your guests during phone calls, at the reception and while texting you for information. Is it the future? Not for BookingOne®.
Thanks to effective clients segmentation databases you will be able to manage marketing automation activities and build custom experiences around guests’ interests and preferences. Give them what they want – before they even ask for it!
Jack doesn’t eat shellfish, his wife, Helen, loves sleeping on two pillows and Mark, their son, has a coeliac disease. What about Mark’s grandparents? They’re coming this weekend and they asked for a room with sea-view and SPA entrance. Can you remember so much information? We’ve got the solution for you!
By reading chat and message conversations you won’t miss a thing! Your guests will be impressed by your efficiency and this will proactively improve your brand reputation.